Noor is down — when will it come back?

The Ministry posts maintenance windows on @MOE_GOV_SA on Twitter/X. Most outages last under an hour and happen overnight Saudi time.

How do I reach Noor support directly?

The Ministry's Awn (عون) support line at 19996 is the official channel for Noor and Madrasati issues — Sunday to Thursday, 8 AM to 4 PM Saudi time.

The dashboard looks completely different from last year — what changed?

The Ministry rolls out UI updates each summer. Core features stay in the same place; check the Help (مساعدة) link in the top bar for the current walkthrough.

How do I log in to Noor without a password (نظام نور بدون كلمة سر)?

Noor does not use a traditional password for parents. Login is handled entirely through Nafath (the national SSO). To sign in: (1) go to noor.moe.gov.sa, (2) click the Nafath/Absher login button (الدخول من خلال نظام أبشر), (3) enter your national ID or Iqama number, (4) approve the request in the Nafath mobile app. There is no separate Noor password to create or remember.

I forgot my Noor password — how do I recover it?

Parents do not have a Noor-specific password to forget. Access is via Nafath only. If you cannot complete the Nafath step, the issue is with Nafath or Absher: (1) open the Nafath app and pull down to refresh — the pending approval request may already be there; (2) check that Nafath push notifications are enabled on your phone; (3) if your registered Saudi mobile number has changed, update it in Absher first; (4) if Nafath itself is inaccessible (lost phone, biometric reset), call Absher support at 920000890 — Noor's support line cannot resolve Nafath authentication issues.

The Noor verification code (OTP) is not arriving — what should I do?

The Noor authentication code is sent via the Nafath app as an in-app push notification, not a traditional SMS. Steps to fix: (1) open the Nafath app manually and pull down to refresh the home screen; (2) if you see the pending request, tap Approve; (3) if no request appears, click Resend on the Noor login page and wait 60 seconds; (4) confirm that Nafath notifications are allowed in your phone's Settings → Notifications → Nafath; (5) ensure your Saudi mobile number in Absher is current, as Nafath uses Absher's number record. If the issue persists after three attempts, call Awn at 19996.

Can I log in to Noor with just my national ID number?

Yes — in the sense that you enter your national ID number on the Nafath login screen, then approve the request in the Nafath app on your phone. You do not need any additional Noor-specific password or username. The national ID plus Nafath approval is the complete login process.

Noor — Troubleshooting

Fixing common Noor problems

The six issues parents report most often and exactly how to fix each one — without calling the Ministry.

Last updated 3 May 2026

This guide covers the most common issues parents encounter with Noor: the page not loading, Nafath approval not arriving, being told your account doesn't exist, and blank grades. For problems that need Ministry staff to investigate, Noor has a built-in Technical Support (الدعم الفني) section where you can file a technical report (بلاغ تقني) or a non-technical report (بلاغ غير تقني) and track its status.

Noor System

Step-by-step

01
The Noor page doesn't load at all
Clear your browser cache (Ctrl+Shift+Del) and try again. If you're on a VPN, disconnect it — the Ministry blocks non-Saudi IPs on some services. Try the URL directly: noor.moe.gov.sa.
02
The Nafath approval never arrives in the app
Open the Nafath app and pull-to-refresh the home screen — push notifications sometimes lag. If the request isn't there, click "Resend" on Noor. If Nafath repeatedly fails, check that notifications are enabled for the Nafath app in your phone's settings, and that your Saudi mobile number in Absher is up to date.
03
Noor says "user not found" after Nafath
Nafath authenticated you but Noor can't find a parent profile linked to your national ID. Either you are not yet listed as a registered guardian on any child's profile, or the school deactivated the guardian link. Contact your child's school administration and ask them to verify or restore the guardian link in Noor.
04
A child is missing from the dashboard
Only children whose school has linked your national ID as guardian appear on your dashboard. If a child is missing, ask the school's administrative office to add you as guardian (ربط ولي الأمر) in the system. This is done by the school's Noor operator, not by parents.
05
Grades are blank or show zero
A zero or blank usually means the school hasn't entered the grade yet, not that your child failed. Schools have 48 hours after official term end to enter grades. Contact the academic office at the school to confirm. Neither parents nor the Ministry can enter grades on the school's behalf.
06
File a technical report via the built-in support
For any persistent technical problem, sign in to Noor and click "Technical Support" (الدعم الفني) on the dashboard. Choose "Add Technical Report" (إضافة بلاغ تقني) for system bugs, or "Add Non-Technical Report" (إضافة بلاغ غير تقني) for procedural issues. You can track your filed reports under "Follow Up Reports" (متابعة البلاغات). For urgent issues, call the Awn support centre on 19996.

Useful tips

Noor works best on Chrome, Edge, and Safari. Firefox sometimes has rendering quirks on the report screens.
On mobile, the Noor app is more reliable than the mobile web view — install it from the App Store or Google Play for free.
For account-specific problems, the Awn (عون) support line at 19996 is the official Ministry channel — open Sunday to Thursday, 8 AM to 4 PM.

Common questions

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Fixing common Noor problems

Step-by-step

The Noor page doesn't load at all

The Nafath approval never arrives in the app

Noor says "user not found" after Nafath

A child is missing from the dashboard

Grades are blank or show zero

File a technical report via the built-in support

Useful tips

Common questions

01Noor is down — when will it come back?

02How do I reach Noor support directly?

03The dashboard looks completely different from last year — what changed?

04How do I log in to Noor without a password (نظام نور بدون كلمة سر)?

05I forgot my Noor password — how do I recover it?

06The Noor verification code (OTP) is not arriving — what should I do?

07Can I log in to Noor with just my national ID number?

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